TERMS AND CONDITIONS

APPLICATION PROCESS
- For any stall holders who wish to participate must complete a Stall Holder Application Form.
- If you are offered a stall,  payment will be direct debited from your card 15 days prior to the market. If payment is not received by that time another applicant will be offered that place.

- An application does not guarantee a site at the market. If you are successful for a market - you will be sent an offer email and you will need to confirm your site with a payment.
- Proof of insurance and Street Traders must be provided later then 14 days before the event date. If this is not provided, you will not be permitted to trade and your spot will be forfeited with no refund.

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STALLS
- We will endeavour to provide two chairs per stall for indoor stall holders, however we do suggest that you bring your own chairs as well.

- All outdoor sites will require to BYO chairs, tables and Marquee.
- Table/stall space is as follows;

Indoor  Single site -  2.5m x 2 (x1 1.8m table)

Indoor Corner site – x2 1.8m (x2 Tables in an L shape)

Indoor Double site – 5mx2m  (x2 1.8m tables side by side)

- Marquee spaces are 3x3m (Single) 6x3m (Double)

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- WEIGHTS must be used at all times when using a marquee. Pegs are not permitted to be used on the grounds. Minimum 20kg per leg is required.

- Marquee spaces are 3x3m (double spaces available and must be requested)

- Marquees, chairs and tables are to be provided by the stall holder.

- If you need vehicle access, you must advise us in the application form, however it is not a guarantee that you will be granted vehicle access.

- Power may be supplied depending on the availability at an additional fee of $5.

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If you would like to share a table/marquee - you must ask permission from the organiser. If approved each stall holder will be required to pay the standard stall fee for their own business.

Eg: 2 stall holders wishes to share one marquee, each stall holder will pay their own fee. 

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We will endeavour to meet stall holders request regarding sites, however cannot guarantee that your request will be fulfilled and cannot guarantee that stalls will be placed in the same site each market.

All stall holder sites are required to be maintained in the same condition as they were found - clean and undamaged. In the event that a site is discovered to be unclean or damaged, any expenses incurred for cleaning or repairs will be the responsibility of the stall holder.
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Kindly be advised that site maps may be modified on the day of the event. Although we strive to follow the original site map, unexpected situations may occur that require adjustments, resulting in changes to some sites.

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PRODUCTS

Products sold at the market must be at leat 80% handmade by the business owner.

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CANCELLATIONS
- Cancellation of the market may occur in extreme weather conditions where attendance by Stallholders and the public will put these parties in danger. This decision will be made by the Market coordinators and market management will contact all stall holders /vendors as soon as possible after the decision to cancel is made.
- In the event of a cancellation of the market, the stall holder will have the option to either be
refunded or rolled over to the next market.
- In an event of the market being postponed, stall holder will be given an option of a full refund or to participate in the next market.

- ALL stall holders and Food Trucks have a two strike policy, If you are a NO SHOW at our markets for any two markets without any communication, you will not be invited back to the market and stall fees will not be refunded.

- In the event a stall holder is unable to attend, please advise the organiser at least 48 hours in advance. You may have another stall holder take your place with the approval of the organizer.

 

STALL FEES

- If stall fees are still outstanding 7 days prior to the market, we will withdraw your stall site from the market.

- If you arrive after 8:30am on market day, you will not be permitted to trade and will not receive a refund

- Fees will be automatically debited from your card prior to the market. 

- If you apply for multiple markets - the site fees will be taken out per market and not as a lump sum

- Payment dates will be advised on your acceptance email and payment reminders will not be sent.

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REFUND POLICY

Refunds for site fees are not available, so please cancel your application before the charge date if you no longer wish to participate in the market.

 

The date you will be charged will be specified in your confirmation email for your awareness.

 

If you cancel after being charged, the site fee will not be refunded, but you can utilize it as a credit for future use.

 

LICENCES AND PERMITS
- Stall Holders are required to ensure their business practices and goods and services comply with all relevant product, safety, business and trade legislation.
- Stall Holders must obtain any licences and registrations required for the sale of their goods and display them as required. Registration and licence certificates must be available for inspection by the Market coordinators.
- A current copy of insurance, permits and food certificates must be provided by ALL food vendors
along with this application or it will not be accepted.

-Street Trader/Food Trader must be provided 14 days prior to the market otherwise the stall space will be forfeited with no refund. 
- Photographs and videos may be taken of the event and be used for promotional material. If
you do not consent, please advise the organisers in writing.

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LOSS AND DAMAGES CLAIMS
- Market coordinators accept no liability for any damages or costs whatsoever, either directly or indirectly, from products sold by Stall Holders or equipment used to trade.
- Market coordinators accept no liability for any injury, loss or damage Whatsoever occasioned to, or suffered by, the Stall Holder, their relief assistant and/or staff as a result of
the use and occupation of the site or in connection with any activity carried on at the site.
 

By participating in our events as stall holders, you are acknowledging and agreeing to compensate the market coordinators and venue for any claims related to damages or costs that may arise from the use of a site provided to you or the sale of any products at that site, whether conducted by you as the stall holder or by any individual representing you or your products. 
 

This indemnification clause ensures that the market coordinators and venue are protected from any potential liabilities that may result from your participation in the event, giving them peace of mind and security in organizing the market. 
 

It is important to understand and adhere to this indemnity agreement to maintain a positive and cooperative relationship with the market coordinators and venue, as well as to ensure a smooth and successful event for all parties involved.

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STALL HOLDER CODE OF CONDUCT

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As a stallholder at events organized by ‘That’s Mine’ Events, you are expected to adhere to the following **Code of Conduct** to ensure a positive, professional, and enjoyable experience for all involved.

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1. Social Media Policy
Stallholders are encouraged to share positive experiences and promote ‘That’s Mine’ Events on social media platforms.  
- Any negative commentary, complaints, or grievances aired publicly on social media will result in immediate termination  from participation in future events.  
- If you have any concerns or issues, please direct them to management immediately for resolution. It is important to resolve any issues in a professional manner, without discussing the matter with others who are not involved.

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2. Stall Placement  
Stall placement and overall market layout are determined by management.  
- Management reserves the right to reassign stalls or relocate stallholders to different areas within the market as needed.  
- We ask for your flexibility and cooperation with any changes to the layout or placement of stalls.  
- While we aim to allocate regular stallholders to consistent locations, changes may be necessary.  
- Casual stallholders will rotate locations with each event.  
- Management will make every effort to accommodate individual requests regarding stall placement but retains the discretion to make the final decision.

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3. Operational Requests
Management reserves the right to request that stallholders implement reasonable measures to:  
- Enhance the safety and security of their stall.  
- Improve the presentation and quality of their stall and products.  
These requests are made in the best interest of the event and must be respected and acted upon promptly.

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4. Product Standards
- Stallholders may only sell products that have been approved by management during the application process.  
- To add new products, stallholders must seek prior approval from management.  
- Stallholders may be asked to submit product images for approval before adding new items to their stall.  
- It is the responsibility of the stallholder to ensure their products meet all relevant **safety and compliance standards  
- Handmade products must constitute at least 80% of the items offered for sale at arts and crafts stalls.  
- Management reserves the right to refuse or request the removal of any product deemed unsuitable or unapproved.

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5. Courtesy and Respect
We promote a culture of professionalism, respect, and courtesy within the marketplace.  
- Treat fellow stallholders, staff, volunteers, and visitors with kindness and consideration.  
- Communicate respectfully and professionally with everyone, as you would expect to be treated.

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6. Conflict Resolution
‘That’s Mine’ Events has a zero-tolerance policy for conflict.  
- Disputes between stallholders, patrons, event staff, retailers, or others must be resolved in a calm, professional manner.  
- Do not involve others who are not directly involved in the situation. If you have a conflict or issue, please go directly to event organisers or management for a resolution. Discussing issues with individuals outside of the situation can escalate tensions and create unnecessary disruptions.  
- We are committed to maintaining a friendly, harmonious, and productive environment for all participants.

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7. Unacceptable Behaviour
The following behaviours are strictly prohibited:  
- Verbal abuse, including swearing or inappropriate language, directed at staff, volunteers, security, other stallholders, retailers, or visitors.  
- Physical abuse or threats of physical violence under any circumstances.  

 

Please note: There is no warning system for breaches of the Code of Conduct. Any violation will result in immediate termination of your participation in ‘That’s Mine’ Events.

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By participating in **‘That’s Mine’ Events**, you agree to abide by these standards to ensure the success of the event and the enjoyment of all involved.
 

Thank you for your cooperation and commitment to creating a positive environment for everyone!

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LAST UPDATE: Tuesday 8th August 2023, 1:21pm